At Vitorganic, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges to ensure your peace of mind.
If you wish to return a product for a refund, please follow these guidelines.
Contact Us: Notify us of your intention to return the product within 30 days of receiving your order. You can reach out to our customer support team at vitorganichealth@gmail.com to initiate the return process.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to proceed with the return.
Return the Product: Carefully package the product in its original condition and packaging, including any accessories or promotional items that came with it. Please include the return authorization number on the package.
Shipping: You will be responsible for covering the return shipping costs, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely.
Refund: Once we receive the returned product and verify its condition, we will process your refund to the original payment method used for the purchase. Please allow up to 5-7 business days for the refund to reflect in your account.
If you would like to exchange a product for a different item or variant, please follow the same return process outlined above. Once we receive your returned product and process the refund, you can place a new order for the desired item on our website.
In the rare event that you receive a damaged or defective product, please contact us immediately at vitorganichealth@gmail.com. We will work swiftly to resolve the issue and provide you with a replacement product or a full refund, depending on your preference.
Returns and exchanges are subject to approval and must comply with our return policy guidelines. Products returned without prior authorization may not be eligible for a refund or exchange. We reserve the right to refuse returns or exchanges that do not meet our return policy criteria.
If you have any questions or concerns about our returns and exchanges process, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your experience with Vitorganic is nothing short of exceptional.
Thank you for choosing Vitorganic for your health and wellness needs.